Accent Marketing to close Monroe call center

MONROE, La. (AP) — Layoffs loom for workers at Accent Marketing's call center in Monroe.

The News-Star reports ( Mayor Jamie Mayo and Northeast Louisiana Economic Alliance President Tana Trichel confirmed Tuesday that Accent Marketing is closing the center.

A spokesman for the company said 60 people will lose their jobs when the center shuts down Oct. 19.

The company was lured to the now state-owned, former State Farm Insurance Co. complex in 2007 with a $3.2 million incentive package from the cities of Monroe and West Monroe, the state and the Ouachita Economic Development Corp.

It quickly grew to employ almost 500 with a $12.8 million annual payroll, but lost a major client that reduced the workforce significantly. The center rallied in 2012 and grew its workforce to almost 300 after securing new contracts.

"I think their business climate just hasn't produced the results the company needed," Trichel said. "There numbers have diminished recently, but we hate to lose them."

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